Privacy Policy

Our Commitment to Your Privacy

At PixelForge Academy, we deeply value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or engage with our graphic design courses.

We are committed to maintaining the highest standards of data protection and transparency. This policy has been designed to help you understand your rights and how we handle your personal data in compliance with applicable privacy laws and regulations.

Information We Collect

Personal Information You Provide

When you interact with our website or inquire about our courses, we may collect the following information:

Contact Information: Name, email address, phone number, and mailing address when you submit inquiry forms or register for courses
Course Preferences: Information about which courses interest you and your design experience level
Communication Data: Records of your correspondence with us, including emails and messages through our contact forms
Payment Information: When you enroll in courses, we collect necessary payment details, though credit card information is processed securely by our payment partners and not stored on our servers

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device and Browser Information: Type of device, operating system, browser type, and browser settings
ge Data: Pages visited, time spent on pages, links clicked, and navigation paths through our website
IP Address and Location: Your approximate geographic location based on IP address
Referral Information: The website or search engine that directed you to our site

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website performance. These include:

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Enable personalized advertising and measure campaign effectiveness

For detailed information about our cookie practices, please visit our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Course Administration: To process your inquiries, manage course enrollments, and communicate about your education journey with us
Communication: To respond to your questions, send course updates, and provide customer support
Website Improvement: To analyze how our website is used and make improvements to enhance user experience
Marketing: To send you information about our courses, upcoming events, and relevant design education opportunities (with your consent)
Security and Fraud Prevention: To protect our website, our users, and our business from fraudulent or malicious activity
Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: Where you have given us permission to process your data for specific purposes
Contract Performance: To fulfill our obligations when you enroll in our courses
Legitimate Interests: To improve our services and operate our business effectively
Legal Obligation: To comply with applicable laws and regulations

Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your data only in the following limited circumstances:

Service Providers: We work with trusted third-party companies that help us operate our website, process payments, and deliver our services. These providers are contractually bound to protect your data and use it only for specified purposes.
Analytics Partners: We use analytics services to understand websitege and improve our offerings. These partners may collect data about your interactions with our site.
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this privacy policy.

How We Protect Your Data

We implement comprehensive security measures to protect your personal information:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
Access Controls: We limit access to personal information to authorized personnel only, on a need-to-know basis
Regular Security Audits: We periodically review and update our security practices to address emerging threats
Secure Storage: Personal data is stored on secure servers with appropriate technical and organizational safeguards
Breach Response: We have procedures in place to respond promptly to any data breaches and will notify affected individuals as required by law

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods vary depending on the type of information:

Inquiry Data: Information from contact forms and inquiries is retained for up to two years after the last interaction
Student Records: Course enrollment and academic records are maintained for up to five years after course completion
Marketing Data: Marketing communications data is retained until you opt out or request deletion
Financial Records: Payment and financial information is retained for the period required by tax and accounting regulations

Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, these may include:

Right to Access

You can request a copy of the personal information we hold about you and learn how we process it.

Right to Rectification

If your personal information is inaccurate or incomplete, you can request that we correct or complete it.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You can object to our processing of your personal data in certain situations, particularly for marketing purposes.

Right to Restrict Processing

You can request that we limit how we use your personal information in specific circumstances.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided on our contact page. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once the deletion is complete.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

Updating the "Last updated" date at the top of this policy
Posting a notice on our homepage or sending an email to registered users (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Questions or Concerns?

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise any of your privacy rights, we're here to help.

Please feel free to contact us through our contact page or reach us directly at:

Email: contact@cavirogarden.com

Phone: +81-11-887-5881

Address: 3-14 Kita 22-jo Higashi 2-chome, Higashi-ku, Sapporo

We take your privacy seriously and will respond to your inquiry within a reasonable timeframe.

Contact Information